SALES · CANCELLATION · REFUND
Sales, Cancellation & Refund Policy
This policy applies to accommodation reservations and payments made through the official PRIMERA POOLVILLA website, operated by Primera 2.
1. Products and Services
This website sells reservations for accommodation at PRIMERA POOLVILLA.
The final payment amount may vary depending on room type, dates, length of stay, number of guests and selected additional services. Guests can review the final amount before payment.
2. Service Period
Accommodation services begin on the check-in date selected at booking and end upon check-out.
Available dates and rooms are determined by the real-time inventory displayed on the official booking page.
3. Cancellations and Refunds
Cancellations and refunds are processed according to the conditions disclosed to the guest at the time of reservation and payment.
Where no separate conditions apply, the relevant accommodation provisions of applicable laws and consumer dispute resolution standards apply.
After refund approval, the actual refund completion time may vary according to the processing schedules of the card issuer, payment method or financial institution.
4. Reservation Changes
Changes to stay dates depend on room availability and rates at the time the change is requested.
If the rate for the changed dates differs from the original reservation, an additional payment or refund may apply.
5. Cancellations Attributable to the Operator
If the operator cannot provide the booked room or accommodation service due to circumstances for which it is responsible, refunds or compensation will be handled according to applicable laws and consumer dispute resolution standards.
6. Business Information
Business name: Primera 2
Representative: Kang Bong-su
Business registration number: 348-37-01310
Business address: Building 8, 1856 Goesan-ro, Miwon-myeon, Sangdang-gu, Cheongju-si, Chungcheongbuk-do, South Korea
Contact: 010-9674-9373